Search Results for: Crowning The Customer

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an

Explores the critical need to measure customers' long-term profitability and loyalty to identify the specific products and services that can increase the custom

Do you feel you should be doing more with your life, but you just don’t know what? Do you have things you want to do, but you don’t know how to get started?

In 1997, Bill Gates famously said "Content is king." Since then, the digital marketing world has been scrambling to fulfill this promise, as we finally shift ou