Download or read book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance written by Jim Clemmer and published by Jim Clemmer. This book was released on 1992 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change