Customer Satisfaction

Customer Satisfaction
Author :
Publisher : The Leadership Factor
Total Pages : 322
Release :
ISBN-10 : 9780955416118
ISBN-13 : 0955416116
Rating : 4/5 (18 Downloads)

Book Synopsis Customer Satisfaction by : Nigel Hill

Download or read book Customer Satisfaction written by Nigel Hill and published by The Leadership Factor. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.


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Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers