Download or read book Firing on All Cylinders written by Jim Clemmer and published by McGraw-Hill Companies. This book was released on 1994-11-01 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.