Search Results for: Leading Quality

What makes the world's leading engineering and QA teams so successful? Learn from Google, Etsy, The New York Times, GitHub, King, HelloFresh and many more. Lead

Discover how questions, not answers, help drive school improvement by applying the principles of quality questioning to four critical leadership functions: maxi

This book is a guide to F&B personnel or to students studying hospitality as it is a brief book focusing on the aspect of service by meeting customer expectatio

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the facto

'Patient-centered care is really about finding the thread that connects us as human beings with our patients. Compassion, meaning, gratitude, joy, these are all