Search Results for: Metrics For It Service Management

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

Note: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measur

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measur