Search Results for: Monitoring Measuring And Managing Customer Service

Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his hi

Managing Activities describes and explains the nature of managerial work. It gives a definitive overview of the activities carried out in organisations to achie

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally a

This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Mana