Search Results for: Service Science Management And Engineering

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, i